What types of products does PHILIP.BERK offer?
PHILIP.BERK specializes in a curated selection of luxurious fashion pieces that combine comfort with contemporary style. Our collection includes items such as the Bellagio Luxe Oversized Jacket and the Bellisse Luxe High-Neck Blouse, crafted from premium materials like genuine leather and silk.
What is the return policy for purchases?
Customers have a return window of 30 days from the date of delivery to request a return. To be eligible for a return, items must be new, unworn, unwashed, and include original tags and packaging. Returns that do not meet these criteria will not be accepted.
How long does shipping take?
Once an order is placed, processing typically takes 1–2 business days. After shipping, standard delivery within the United States usually takes an additional 4–6 business days, resulting in a total delivery time of approximately 5–8 business days.
What are the shipping costs?
Shipping costs are set at $3.99 USD for all orders within the United States. This flat rate applies regardless of the order size or weight.
Can I change my shipping address after placing an order?
If you need to update your shipping address, it is essential to contact us within 1 day of placing your order. Once the order has shipped, we are unable to modify the address or reroute the package.
What should I do if my order is delayed or lost in transit?
Delays can occur due to various factors such as weather conditions, carrier capacity, or holidays. If your parcel appears to be lost in transit, please reach out to us at support@philipberk.com. We will assist you in resolving the issue, which may include a replacement or refund after a carrier investigation.
Are there any restocking fees for returns?
No, PHILIP.BERK does not charge any restocking fees for returned items, provided they meet the eligibility criteria outlined in our return policy.
Do you ship internationally?
Currently, PHILIP.BERK only ships within the United States. We do not offer international shipping at this time.
How can I contact customer support?
For any inquiries or assistance, you can reach our customer support team via email at support@philipberk.com. Our business hours are Monday to Friday, from 9:00 AM to 6:00 PM CEST.